How do I request a refund?
Request it from the store account used for the purchase. Approval, timing, and eligibility are decided by Apple or Google under their rules and applicable consumer law.
Request a refund
Refunds are reviewed by the store that processed your payment.
02Cancel subscription
Stop future renewal through your App Store or Google Play account.
03Restore access
Fix a paid plan that is not appearing inside Hortiku.
04Privacy request
Request access, correction, export, or deletion of your data.
Payments & subscriptions
Billing is controlled by your app store.
Hortiku does not receive your full card details and cannot directly approve app-store refunds.
How do I cancel or change my plan?
Manage the subscription in your Apple App Store or Google Play subscription settings. Deleting the Hortiku app does not cancel a subscription. Cancellation stops future renewal and normally leaves access active until the paid period ends.
I paid, but my plan is not active.
Confirm you are signed into Hortiku and the app store with the accounts used during purchase. Restart the app and use any available restore-purchases option. If access is still missing, email us with the store, purchase date, plan, and transaction ID. Do not send full payment details.
I see an unfamiliar charge.
Check your app-store purchase history and family-sharing activity first. If you believe the charge is unauthorised, contact Apple or Google and your payment provider promptly. Hortiku cannot see or reverse full card transactions.
Account & garden data
Keep access and garden records under control.
I cannot sign in.
Verify the email address and sign-in method originally used. Check spam for login emails, update the app, and retry on a stable connection. If the issue continues, send us the exact error and your device model.
My garden, tasks, or recommendations disappeared.
First confirm you are using the correct account. Avoid creating duplicate accounts while troubleshooting. Email support with the affected account email, approximate time the data disappeared, and what records are missing.
How do I delete my account?
Use account deletion inside the app when available, or email us from the address associated with the account. We may need to verify ownership before deletion. Subscription cancellation is separate and must be completed through your app store.
App & recommendations
Useful evidence gets issues fixed faster.
The app crashes, freezes, or will not load.
Update Hortiku and your operating system, restart the device, and check your connection. When contacting us, include device model, OS version, Hortiku version, steps that trigger the issue, and a screenshot if it contains no sensitive information.
A plant recommendation or care task looks wrong.
Do not follow guidance that appears unsafe or conflicts with product labels, local regulations, or qualified local advice. Send us the plant, location, recommendation shown, and why it appears incorrect. Hortiku guidance can be incomplete or wrong.
Weather or location information is inaccurate.
Check location permission and the location selected in Hortiku. Weather data can differ from conditions at your exact growing space. Report persistent errors with your approximate area, without sending a precise home address.
Privacy & safety
Your request should expose as little data as possible.
How do I make a privacy request?
Email us from the account address and state whether you want access, correction, export, restriction, objection, or deletion. We may request limited information to verify account ownership.
I think my account or data is at risk.
Change any reused passwords, secure your email and app-store accounts, and contact us immediately with a concise description. Do not email passwords, authentication codes, full payment details, or unrelated personal documents.
Is Hortiku emergency or professional advice?
No. Hortiku is gardening guidance, not an emergency service, medical professional, plant laboratory, food-safety authority, pesticide label, or replacement for qualified local advice.
Still unresolved?
Send one clear email with the evidence we need.
Include your account email, issue category, device and app version, when it happened, steps to reproduce it, and any non-sensitive screenshots.
Contact Hortiku support